Widerrufsrecht
1. Return Period
VIOLEX voluntarily offers customers in Switzerland the option to return eligible items within 14 days of receiving their order, subject to the conditions set out below.
Consumers located in the European Union additionally benefit from their statutory right of withdrawal. As a general rule, EU consumers may withdraw from an online purchase within 14 days of receiving the goods without providing a reason.
To request a return or exercise your right of withdrawal, please contact us within the applicable period at:
2. Condition of Returned Items
Please handle all items with care and return them, where possible, in their original condition with all existing tags and accessories.
For voluntary returns, VIOLEX may refuse returns of items that:
- have been worn
- have been washed
- are stained or dirty
- are damaged
- show significant signs of use or odors
- are returned without their original tags
For returns made under the statutory EU right of withdrawal, customers may inspect the goods to the extent necessary to determine their nature, characteristics and fit.
If the goods have lost value due to handling beyond what is necessary for such inspection, VIOLEX may reduce the refund accordingly to the extent permitted by applicable law.
3. Items Excluded From Returns
To the extent permitted by applicable law, the following items may be excluded from voluntary returns or the right of withdrawal:
- products made to the customer’s specifications
- clearly personalized products
- products for which a statutory right of withdrawal does not apply
Statutory rights relating to defective, damaged or incorrectly delivered goods remain unaffected.
4. Return Shipping
Before returning an item, please contact us at:
You can also submit a return or cancellation request through your VIOLEX customer account.
We will provide you with the necessary return instructions.
Where a statutory right of withdrawal applies, the validity of the withdrawal does not depend on prior approval from VIOLEX.
The direct cost of returning the goods is generally borne by the customer, unless mandatory law provides otherwise or the return is caused by an error on the part of VIOLEX, such as an incorrect or damaged delivery.
For statutory EU withdrawals, the goods must generally be returned no later than 14 days after notifying us of the withdrawal.
We strongly recommend using a shipping method with tracking.
The customer is responsible for packaging returned goods appropriately and securely.
If goods are damaged or lose value as a result of inadequate return packaging or handling beyond what is necessary to inspect their nature, characteristics and fit, the refund may be reduced to the extent permitted by law.
5. Refunds
Once the returned goods have been received, we will inspect their condition.
Refunds will generally be issued using the same payment method used for the original purchase, unless otherwise agreed.
Switzerland
For voluntary returns from Switzerland, the original shipping costs are generally not refundable, unless the return is due to an error on the part of VIOLEX.
European Union
In the case of a statutory EU withdrawal, payments received will be refunded in accordance with applicable law, including the cost of our least expensive standard delivery option.
Any additional costs resulting from the customer choosing an express, premium or otherwise more expensive shipping method will not be refunded.
We may withhold the refund until we have received the returned goods or until the customer provides evidence that the goods have been returned, as permitted by applicable law.
Customs Duties & Import Charges
Import VAT, customs duties, handling fees or other charges imposed directly by customs authorities, shipping carriers or other third parties and not paid to VIOLEX cannot generally be refunded by VIOLEX.
Any potential reimbursement of such charges may need to be requested directly from the relevant authority or service provider.
6. Exchanges
Exchanges are only possible if the requested item, color or size is still available.
As VIOLEX operates with limited drops, we cannot guarantee the availability of replacement items.
To request an exchange, please contact:
7. Incorrect or Damaged Items
If you receive an incorrect item or an item that was already damaged upon delivery, please contact us preferably within 7 days of receiving your order at:
Please provide:
- your order number
- a brief description of the issue
- photos of the affected item, where possible
- photos of the packaging, where possible
We will review the case and provide an appropriate solution.
The 7-day period is requested to allow us to process the issue quickly and does not limit any mandatory statutory warranty or consumer rights.
8. Model Withdrawal Form for EU Consumers
If you are a consumer located in the European Union and wish to withdraw from your contract, you may send us the following information by email:
To:
VIOLEX – a brand of Tim Banz Concepts
Wichlernweg 10
6010 Kriens
Switzerland
Email: returns@violexclo.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Goods ordered:
Ordered on / received on:
Customer name:
Customer address:
Order number:
Date:
9. Statutory Rights
Nothing in this Returns & Right of Withdrawal Policy limits or excludes any mandatory statutory consumer, warranty or defect rights.