Versand
1. Shipping Destinations
VIOLEX currently ships to:
- Switzerland
- Member States of the European Union
Shipping to other countries is currently not available through our online store.
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment.
Processing times may be longer during limited drops, periods of high demand, public holidays or other exceptional circumstances.
The processing time is separate from the shipping time shown below.
3. Shipping Within Switzerland
Orders within Switzerland are shipped using Swiss Post or another suitable shipping provider.
Shipping costs depend on the contents, weight and number of parcels required for the order.
Current shipping options include:
- small Keychain shipments from CHF 3.00
- Polo shipments with PostPac Economy from CHF 7.50
- orders requiring multiple shipments may result in higher shipping costs
The exact shipping cost applicable to your order is displayed during checkout before payment.
Estimated shipping time after dispatch is generally 2–3 business days.
4. Shipping to the European Union
Orders to the European Union are shipped from Switzerland.
Shipping costs depend on the weight, contents and number of shipments required for the order.
Current shipping options include:
- small international shipments from CHF 4.50
- tracked Polo shipments with PRIORITY Plus from CHF 19.50
- orders requiring multiple shipments may result in higher shipping costs
The exact shipping cost applicable to your order is displayed during checkout before payment.
Estimated shipping time after dispatch is generally 3–6 business days.
Customs processing may cause additional delays that are outside our control.
5. VIOLEX Magnetic Box for EU Orders
Orders shipped to the European Union are sent without the VIOLEX magnetic box.
A packaging-related price reduction is automatically applied at checkout where applicable.
For Polo orders, the reduction is based on the number of magnetic boxes that would otherwise be required for the shipment.
As a general rule:
- orders with 1–3 Polos receive a CHF 5 reduction
- orders with 4–6 Polos receive a CHF 10 reduction
The applicable reduction will be shown automatically during checkout.
This packaging adjustment does not affect the product itself, the included membership card or other applicable product contents.
6. Customs Duties, Import VAT and Additional Charges
Orders shipped to the European Union are international shipments originating from Switzerland.
VIOLEX currently does not collect EU import VAT, customs duties or other import charges at checkout, unless explicitly stated otherwise.
Depending on the destination country and the value and type of goods ordered, the recipient may be required to pay:
- import VAT
- customs duties
- customs clearance charges
- carrier handling fees
- other fees imposed by authorities or shipping providers
These charges are not included in the product price or shipping cost paid to VIOLEX and are generally the responsibility of the recipient.
VIOLEX does not control the amount of such charges or the time required for customs clearance.
Customers are responsible for complying with any import requirements applicable in their country.
7. Shipping Times
All shipping and delivery times are estimates and are not guaranteed unless explicitly stated otherwise.
Delays may occur due to:
- customs processing
- public holidays
- high shipping volumes
- incorrect or incomplete delivery information
- delays by the shipping provider
- events outside our reasonable control
Where available, tracking information will be provided after dispatch.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered due to an incorrect or incomplete address, additional costs for return shipping or reshipment may be charged to the customer where legally permitted.
Please contact us as soon as possible if you notice an error in your shipping address.
9. Lost, Delayed or Damaged Shipments
If your order appears to be lost, significantly delayed or arrives damaged, please contact us at:
Please include your order number and, where relevant, photographs of the parcel and the damaged item.
We will review the case and, where appropriate, contact the shipping provider.
Nothing in this Shipping Policy limits any mandatory statutory rights relating to damaged, defective, lost or incorrectly delivered goods.
10. Shipping Promotions
From time to time, VIOLEX may offer free shipping or special shipping conditions as part of promotions, product bundles or limited campaigns.
Any applicable promotion will be displayed in the online store or during checkout.
The shipping price shown during checkout before completion of the order is the applicable shipping price for that order.
11. Contact
For questions regarding shipping or delivery, please contact:
VIOLEX
A brand of Tim Banz Concepts
Wichlernweg 10
6010 Kriens
Switzerland
Email: contact@violexclo.com